Shipping & Delivery Policy
This Shipping & Delivery Policy outlines the procedures, timelines, and responsibilities associated with the fulfillment of orders placed on the official Ilse Womens online store, accessible at ilsewomens.com. By placing an order through our website, you acknowledge and agree to the terms set forth in this policy. Our goal is to ensure your purchased items reach you securely and efficiently, wherever you are in the world.
1. Order Processing & Fulfillment
All orders are subject to product availability and payment verification. Once your order is successfully placed and payment is authorized, it enters our processing queue. Our dedicated fulfillment team carefully prepares each item, ensuring it is inspected, packaged with the utmost care, and prepared for dispatch from our designated distribution facility. Standard processing time for all orders is completed within a specific number of business days (excluding weekends and public holidays). You will receive an order confirmation email immediately after your purchase, followed by a separate shipping confirmation email with tracking information once your parcel has been handed over to our logistics partner.
2. Shipping Destinations & Methods
Ilse Womens is proud to offer international shipping to a wide range of countries across the globe. The available shipping options and associated costs are dynamically calculated based on your delivery address and the selected service level at the time of checkout. We partner with reputable and reliable global courier services, such as DHL Express, FedEx, and UPS, to provide tracked and insured delivery. The specific carrier and service tier for your order will be indicated in your shipping confirmation. We reserve the right to select the most appropriate carrier based on destination and service reliability.
3. Delivery Timelines
Estimated delivery timelines are provided at checkout and in your shipping confirmation email. These estimates begin from the moment the parcel is dispatched from our facility and include:
- Standard Shipping: An economical option with a longer estimated transit window.
- Expedited Shipping: A faster service for priority delivery.
Please note that all delivery timelines are estimates, not guarantees. While our carriers make every effort to adhere to these schedules, delays can occasionally occur due to factors beyond our control, including but not limited to customs clearance procedures, weather events, local holidays, or logistical disruptions. We appreciate your understanding in such circumstances.
4. Shipping Costs & Taxes
Shipping costs are calculated in real-time based on the total weight and dimensions of your order, the destination country, and your chosen delivery speed. All applicable shipping charges will be clearly displayed and itemized before you finalize your purchase. Please be advised that Ilse Womens is not responsible for any customs duties, import taxes, value-added taxes (VAT), or other fees imposed by the authorities in your destination country. These charges are the sole responsibility of the recipient and are determined by the local laws and regulations of your country. The carrier may contact you directly for payment of these fees prior to releasing the parcel for final delivery.
5. Tracking Your Order
Upon dispatch, you will receive a shipping confirmation email containing your unique tracking number and a link to the carrier’s tracking portal. You can use this information to monitor the progress of your delivery in real-time. For the most accurate status, please refer directly to the carrier’s website using the provided tracking number.
6. Delivery Address & Instructions
It is the customer’s responsibility to provide a complete, accurate, and secure delivery address at the time of order placement. Please ensure your shipping information is correct, including apartment numbers, building codes, or any specific delivery instructions. Ilse Womens cannot be held liable for orders lost, delayed, or misdelivered due to incorrect or incomplete addresses provided by the customer. If a parcel is returned to us due to an address error, refused by the recipient, or unclaimed, any costs incurred for reshipping will be the responsibility of the customer.
7. Signature & Receipt of Delivery
For security purposes, most shipments require a signature upon delivery. If you are not available, the carrier will typically leave a notification and attempt redelivery or make the parcel available for pickup at a local depot, as per their standard procedures. By providing your shipping address, you authorize the carrier to leave the package without a signature if their policy permits, understanding that Ilse Womens is not liable for any loss or damage thereafter. Please inspect your package upon receipt. If there is evident damage to the exterior of the packaging, we advise noting this with the delivery driver at the time of acceptance or refusing the delivery.
8. Lost or Stolen Packages
Ilse Womens ensures all shipments are fully insured from the point of dispatch until they are marked as delivered by the carrier. Once the tracking information confirms delivery to the provided address, Ilse Womens is no longer responsible for the package. For parcels lost in transit before delivery confirmation, we will initiate an investigation with the carrier and work diligently to resolve the issue, which may involve reshipping the items at our discretion.
9. Policy Updates
We reserve the right to amend, modify, or update this Shipping & Delivery Policy at any time to reflect changes in our operations, carrier services, or legal requirements. Any such changes will be effective immediately upon posting the revised policy on the ilsewomens.com website. It is your responsibility to review this policy periodically for updates.