Return & Refund Policy

This Return & Refund Policy (“Policy”) outlines the terms and conditions governing the return and exchange of merchandise purchased from the official Ilse Womens online store, accessible at ilsewomens.com. Please read this Policy carefully before initiating a return. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by the terms set forth herein. This Policy is designed to ensure a fair, transparent, and consistent process for all our customers.

1. Return Eligibility & General Conditions
We accept returns for items that are in their original, unworn, unwashed, and impeccable condition, with all original tags attached and packaging intact. Returns must be initiated within a specified number of days from the date of delivery, as indicated on your packing slip. To be eligible for a return, the item must be a regular-priced product purchased directly from ilsewomens.com. All items are subject to a thorough quality inspection upon receipt at our returns processing center. We reserve the right to refuse a return or issue a partial refund if an item does not meet our stated condition requirements, shows signs of wear, has been altered, or is missing any part of its original presentation.

2. Non-Returnable Items & Final Sale
For reasons of hygiene and product integrity, certain items are strictly non-returnable. This category includes, but is not limited to, cosmetics, fragrance products, and undergarments. Additionally, items marked as “Final Sale,” “Special Purchase,” or purchased during specific promotional events are not eligible for return or exchange. This will be clearly indicated on the product page at the time of purchase. We encourage customers to review their selections carefully before completing the checkout process for these items.

3. Return Process & Authorization
To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number through your account on our website or by following the instructions in the dedicated returns portal. Returns sent without a valid RMA number may be significantly delayed in processing or refused. Once authorized, you will receive detailed instructions for packaging and shipping the return. Items must be returned using a trackable shipping method and sent to the designated returns facility address provided in your RMA instructions. We strongly recommend retaining your proof of postage until your refund is processed, as Ilse Womens cannot be held responsible for return packages lost in transit without tracking.

4. Return Shipping & Associated Costs
Unless the return is due to an error on our part (e.g., incorrect or defective item shipped), the customer is responsible for all costs associated with the return shipment. This includes shipping fees, insurance (if desired), and any applicable customs duties for international returns. The cost of return shipping is non-refundable. We advise using a secure, trackable method to ensure the safe arrival of your return.

5. Inspection, Processing & Refunds
Upon receipt of your return at our facility, our quality control team will conduct a comprehensive inspection to verify the item’s condition against our eligibility criteria. This process typically takes a specified number of business days from the date the parcel is received. Once the return is approved, we will process your refund to the original method of payment used for the purchase. Please allow additional time for the refund to be reflected in your account, as this depends on the processing timelines of your financial institution. You will receive an email notification once your refund has been issued.

6. Exchanges
We currently do not offer direct exchanges. If you wish to receive a different size, color, or item, we recommend initiating a return for the original purchase following the standard procedure. Once your return is accepted and processed, you may place a new order for the desired item on our website. This ensures you receive the correct product promptly and can secure the desired item while stock is available.

7. Damaged, Defective, or Incorrect Items
Your satisfaction is our priority. If you receive an item that is damaged, defective, or not what you ordered, please contact our customer service team immediately through the designated contact form on our website. Please provide your order number, details of the issue, and supporting photographs. We will provide pre-paid return instructions and expedite the processing of a replacement or full refund, including any standard shipping costs, once the faulty item is received. Claims for damaged, defective, or incorrect items must be reported within a specific period from the delivery date.

8. Refund Timeline & Method
Approved refunds are processed within a standard business timeframe after the return inspection is completed. The refund will be issued to the original payment method. Please note that we do not offer refunds to alternative payment accounts or methods. The total amount refunded will be for the value of the returned item(s) only. Original shipping charges are non-refundable unless the return is a result of our error. The timeline for the refund to appear in your account is subject to the policies of your card issuer or payment service provider.

9. Policy Modifications
Ilse Womens reserves the exclusive right to update, amend, or modify this Return & Refund Policy at any time without prior notice. Any such changes will be effective immediately upon their posting on the ilsewomens.com website. The policy in effect at the time of your purchase will govern that specific transaction. We encourage you to review this Policy periodically to stay informed of any updates.